The Digital Divide: An Integrated Approach

The term “Digital Divide” refers to the gap between people and communities who have access to the information resources and those who have not. As with any complex issue, there are several approaches to the problem, and several stakeholders trying to design interventions to close the gap. The present paper uses a combination of the conceptualization tools proposed by Soft Systems Methodology and the simulation approach of System Dynamics with two main purposes: to create a rich definition of the Digital Divide, and to explore the impact of some strategies used by the stakeholders in order to evaluate their impact.